Event Details

Corporate Commnunications

Join us at a FREE educational seminar hosted by CC at The Music Room, The Ritz

13:30 - 15:30




The CC Network Excellence Seminar

CC are offering you a Network Excellence review carried out by our expert consultants at your premises. Worth £1500, this independent analysis of your existing network infrastructure is free when you attend this complimentary seminar.

Why should you attend?
This short, educational seminar will equip you with best practice principles, new technologies and critical applications along with valuable market insight from key industry experts.

Learn how some of the UK’s leading companies have boosted business performance, customer experience and the bottom line:

  • Renault Retail Group’s creation of a cost-effective communications network that’s improving customer relations and the working environment
  • Dreams’ development of a single, centrally managed, resilient system while reducing costs by over 40%
  • Monsoon’s improved operational and resource efficiency - reduction of credit card transaction time from 30 seconds to 3 and cost savings of 40% plus

Who should attend the Seminar?
The people within your company who make key decisions about your communications infrastructure, specifically WAN (wide area networks).

What's on the agenda?

  • Understanding your business operations, key pain points and best - fit solutions
  • Creating a superior communications network - a live case study from Renault Retail Group
  • The ADSL and IPVPN market and Quality of Service
  • Meeting the expectations of increased availability across diverse locations
  • Delivering and supporting critical new applications like voice quality

Agenda & Format


  • 13:00: Registration & Refreshments

  • 13:20: Marcus Cuthbert, Sales & Marketing Director, CC

    • Welcome, Introduction and Seminar Overview

  • 13:30: Gene Reynolds, Senior Consultant, CC

    Pain Relieving Strategies for Business

    • Higher performance expectations are making WAN effectiveness more important than ever and businesses everywhere are feeling the pain. The cost to the business affects much more than just the bottom line. Gene examines the common areas of pain currently experienced across many organisations and demonstrates how effective WAN deployment has meant better and more effective ways of working and an enhanced customer experience.

    • Are you ready for PCI compliance? Gene explores this critical area facing both businesses and suppliers and gives the latest updates.

  • 13:50: Guest Speaker - Graham Thompson, Group IT Manager, Renault Retail Group

    Creating a Superior Communications Network

    • A highly effective communications network was essential to making Renault’s ambitious strategy to develop a dynamic customer relationship programme a reality. Graham outlines the key challenges facing the business and the solution implemented to bring about the changes needed to meet the evolving communications needs of their business.

  • 14:20: Lance Spencer, Director, Tiscali, Business Services

    It's all about Quality

    • Tiscali is one of the UK’s leading provider of business solutions. In this session, Lance gives a brief review of the ADSL market with focus on the IPVPN market. Also an introduction to Quality of Service over ADSL, and the uses of this technology in wide area networks.

  • 14:40: Neil Downing, Director of IP Products, Interoute

    Meeting the Needs of European Business

    • Interoute is a key enabler for local service providers and system integrators needing to expand their coverage and service to their customers across Europe. Neil demonstrates their key strengths in: it’s high capacity network with excellent geographical coverage across Europe and worldwide, track record in providing wholesale and VPN solution and range of product offerings from low cost DSL based solutions up to Gigabit Ethernet speeds.

  • 15:00: Nigel Ifill, Director of Sales, Virtual Access

    Readiness of the Customer’s Network for Future Applications

    • A major issue facing both providers of IP telephony and network managers alike is that of how to quantify, diagnose and resolve issues of perceived voice quality. Nigel will focus on a brand new feature of their managed router architecture - a feature which enhances the overall customer experience when using the network for IP based telephony applications, Voice Quality Measurement.

  • 15:20: Gene Reynolds, Senior Consultant, CC

    • Summary of the session and Q&A

  • 15:30: Afternoon Tea at the Ritz

    • Continue discussions, networking and Q&A while enjoying an authentic and exclusive Afternoon Tea at Ritz
    • Sign up for your FREE Network Excellence Review
    • Collect your FREE industry white paper

    The afternoon tea menu is available to download as a PDF.

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